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Services in beta: show the thing

At a recent Sprint DWP event for colleagues in the Business Transformation Group (BTG) our breakout sessions were dedicated to showing the thing. We showed four of our digital services that are in beta. The Secure Communications service authenticates third …

How social media can help DWP deliver our 2020 vision

Kailesh Sudra (centre) and Samiah Javaid (left) from BTG's social Media team at a recent event

I’m writing this blog on my phone - these days, that’s not unusual. Most people are familiar with how the internet and the development of smartphones have revolutionised how we live our lives and the way we work. And DWP …

Tunnelling forward via DWP's Service Design Forum

My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …