I'm Steve Bruce, one of the Delivery Managers in the DWP Transformation Hub in Leeds. I joined DWP in September last year as a delivery manager and, with my background in managing a digital portfolio, I soon found myself being …
My name is Simon and I’m the user researcher on the Personal Independence Payment (PIP) Digital project. It’s my job to make sure the team is fully aware and appreciative of who our users are. As Leisa Reichelt wrote recently: “You …
About a year ago DWP established a set of Guiding Principles to drive our business transformation. More recently, we shared our vision of how DWP will operate in 2020. We are now working through the details and putting some of …
The latest round of user research for the Access to Work team takes us to the heart of the BBC at the Broadcast Centre in White City, London. The thought of visiting the BBC, for me at least, conjures up …
DWP Technology is delivering new digital technology to meet user needs – as shown by the Carer’s Allowance Digital Service which now has 90% user satisfaction. Like all businesses, we also need to keep an eye on performance of our …
I’m halfway through a 12-week Junior WebOps training program in DWP. It covers topics and skills that are essential to creating and maintaining user-centred digital services at DWP. I’ve completed another block and gained another huge stack of knowledge. It’s …
The Secure Communications team recently passed their GDS Alpha review to move into Beta. Product Owner Rachel Woods reflects on the review and offers some insider knowledge on the experience. There's a phrase often used in the legal world: "if …
Last week I was lucky enough to attend Leeds GovJam - part of the Global GovJam taking place in over 30 cities around the world. It brought together people interested in service design from across the public sector. It was …
I am one of six people who were recently selected for the first ever DWP Junior WebOps training program. The program was specifically created for DWP by external IT training provider QA Training with input from the DWP WebOps team. …
“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …
