We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …
I LOVE innovation because of all those fantastic things that can really improve our lives. As a traveller, my smartphone brings me internet, email, calendar, photos and best of all face to face contact with my nearest and dearest. These …
In my last blog I wrote about Business Transformation in DWP. We are leading a step change in the way that the whole of DWP operates. That means delivering the...
At the recent Civil Service Live events we had lots of people coming to our stand wanting to find out more about the DWP Digital Academy and how we are building digital capability within DWP. In the spirit of “showing …
...the government offers digital services so good that people want to use them instead of using traditional paper forms or calling us on the phone. This means building and maintaining...
It’s a great time to be working at the Department for Work and Pensions. We are changing the way we work to make sure that we build digital services which have users at their heart and in a way that …
