You can teach an old dog new tricks
During my time at DWP - a tad shy of three decades - I’ve seen a fair amount of change. In that time I’ve seen huge transformations in the way DWP customers apply for benefits and the impact of how …
Carers Allowance Phase 2 discovery begins
We have started a 4-week Discovery exercise for Carers Allowance Phase 2. A core team of experts from key areas will be locked together in a room in Preston exploring options for transforming the Carers Allowance service by addressing such …
Improving. Continuously.
Since we launched the new Carer's Allowance digital claim service last October, we’ve made 12 full releases. Each of these has included one or more major improvements to make the service easier and quicker to use. Not all improvements need a …
10k and counting
Last week the new Carer's Allowance Digital Service took its ten-thousandth new claim. Feedback from service users continues to provide pointers on how we can improve the experience and make the process more efficient. Our Google Analytics installation is generating …
Live and kicking
The public beta of the Carer’s Allowance service went live this week. The service helps people claim money for giving care to those who need it most. It’s been quite a journey, but I’m very proud of the service - …
Hands on with the new Carer's Allowance digital service
I have been involved in the development of the new Carer's Allowance Digital Service since September 2012 right through from Discovery into Alpha and then Beta. I have in the past worked with many 'old' style DWP Projects where requirements …
100 second interview: Pete Desmond
Pete Desmond is a DWP Digital Service Manager. In this 100 second interview he talks about his role, the challenges DWP has faced and the opportunities that have emerged during the development of the Carer's Allowance digital claim service. http://www.youtube.com/watch?v=HCv2NWpWg_w
Carer's Allowance - the journey so far
Getting to this point has been both interesting and challenging. We began in May 2012 with initial investigations to find a DWP service that could be redeveloped using techniques true to the original Agile Manifesto. After lots of discussions, telephone calls …