Cross Government Design Meeting visits Leeds
...more in Ana’s blog post Helping people with court fees. To finish the day we had a guest speaker, Adrian McEwen, co-founder of DoESLiverpool, a community of makers, entrepreneurs and...
How user research is shaping the Pensions Tracing Service
Posted by:
Anna Khoury, user researcher, DWP Digital, Posted on:
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Categories:
DWP Digital Capability Building, User research
In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …
User research with people who are deafblind: it makes Sense
Posted by:
Joanne Schofield, Posted on:
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Categories:
DWP Digital Capability Building, User research
Often the people who need to use government services the most are those who find it the hardest to do so. They don’t want to interact with us - they have to. I’m a Content Designer with the team building …
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