When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …
Business transformation is about having a vision and making sure everyone is working towards it. Digital has a big role to play in transformation, but it's not the only answer. Chris and Michala, Product Owners at DWP, explain how user …
The chance to learn and earn was a winning combination for 4 DWP apprentices working in the Technology and Business Transformation teams.
Talking to customers about what they need from a service? That’s the Agile way of working, and I’m now a total convert. I’m part of the team looking at transforming the Budgeting Loan from a paper-based application into a digital …
Behind all the DWP digital solutions for the citizen is an army of technical experts making sure the systems in the background keep running smoothly.
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