We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …
I LOVE innovation because of all those fantastic things that can really improve our lives. As a traveller, my smartphone brings me internet, email, calendar, photos and best of all face to face contact with my nearest and dearest. These …
Now that DWP has defined what business and digital transformation means for the department, we're fully focused on developing some of the things we need to make it happen. One of the important building blocks is a business design, made …
Back in December, Amy wrote on the GDS design notes blog about start pages within guides: Lots of users navigate to start pages for services through content on GOV.UK, which means start pages repeat information they may already have read …
At the recent Civil Service Live events we had lots of people coming to our stand wanting to find out more about the DWP Digital Academy and how we are building digital capability within DWP. In the spirit of “showing …
During my time at DWP - a tad shy of three decades - I’ve seen a fair amount of change. In that time I’ve seen huge transformations in the way DWP customers apply for benefits and the impact of how …
It’s a great time to be working at the Department for Work and Pensions. We are changing the way we work to make sure that we build digital services which have users at their heart and in a way that …
There is no shortage of hype around digital transformation but never has the mantra: ‘innovate or die’ been more true. There are some who see technology and the internet as disruptive, forcing organisations to break with the past and re-engineer …
Pete Desmond is a DWP Digital Service Manager. In this 100 second interview he talks about his role, the challenges DWP has faced and the opportunities that have emerged during the development of the Carer's Allowance digital claim service. http://www.youtube.com/watch?v=HCv2NWpWg_w
Before Christmas we published our departmental Digital Strategy. In it, we set out how we’re going to deliver high-quality digital services that people will want to use, and how we’ll support our customers to use them. We’re starting with three …
