The latest round of user research for the Access to Work team takes us to the heart of the BBC at the Broadcast Centre in White City, London. The thought of visiting the BBC, for me at least, conjures up …
This week Digital DWP is sponsoring Leeds GovJam 2015. GovJam is a global event. It’s for anyone and everyone with an interest in public services and making them better. We think this event is a good fit for us. I …
...Digital Academy project Cold Weather Payments. It’s a good insight that helps us set a design challenge – “how can we let people know they’ve received a cold weather...
Hi, I’m Kate Bruckshaw and I’m the Product Owner of a digital project to improve the way that people repay money to DWP. I graduated from the Digital Academy in July 2014. We’re transforming the way we operate to create automated, …
Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …
...Weather Payments is that people will be able to afford to put their heating on, but what if we found that most people spent the extra money on something else?...
I’m Chris Beardsell and I’ve been working as a User Researcher in DWP for a bit under 1 year – but what brought me here? I’m constantly, endlessly, irritatingly curious about users. I want to know what makes them tick, …
