The latest round of user research for the Access to Work team takes us to the heart of the BBC at the Broadcast Centre in White City, London. The thought of visiting the BBC, for me at least, conjures up …
This week Digital DWP is sponsoring Leeds GovJam 2015. GovJam is a global event. It’s for anyone and everyone with an interest in public services and making them better. We think this event is a good fit for us. I …
In my previous Digital Academy blog post, I wrote about how to get started with discovery research. Ideally your team will have been part of this process, getting involved with research and taking part in analysis sessions. For people like …
Hi, I’m Kate Bruckshaw and I’m the Product Owner of a digital project to improve the way that people repay money to DWP. I graduated from the Digital Academy in July 2014. We’re transforming the way we operate to create automated, …
Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …
At the start of a project in ‘Discovery’ your team’s job is to learn as much as possible about what your users need to do. Your goal is to understand the user needs for the service before you start to …
I’m Chris Beardsell and I’ve been working as a User Researcher in DWP for a bit under 1 year – but what brought me here? I’m constantly, endlessly, irritatingly curious about users. I want to know what makes them tick, …
