The latest round of user research for the Access to Work team takes us to the heart of the BBC at the Broadcast Centre in White City, London. The thought of visiting the BBC, for me at least, conjures up …
DWP Technology is delivering new digital technology to meet user needs – as shown by the Carer’s Allowance Digital Service which now has 90% user satisfaction. Like all businesses, we also need to keep an eye on performance of our …
I’m halfway through a 12-week Junior WebOps training program in DWP. It covers topics and skills that are essential to creating and maintaining user-centred digital services at DWP. I’ve completed another block and gained another huge stack of knowledge. It’s …
The Secure Communications team recently passed their GDS Alpha review to move into Beta. Product Owner Rachel Woods reflects on the review and offers some insider knowledge on the experience. There's a phrase often used in the legal world: "if …
Last week I was lucky enough to attend Leeds GovJam - part of the Global GovJam taking place in over 30 cities around the world. It brought together people interested in service design from across the public sector. It was …
I am one of six people who were recently selected for the first ever DWP Junior WebOps training program. The program was specifically created for DWP by external IT training provider QA Training with input from the DWP WebOps team. …
“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …
This week Digital DWP is sponsoring Leeds GovJam 2015. GovJam is a global event. It’s for anyone and everyone with an interest in public services and making them better. We think this event is a good fit for us. I …
On the Carer's Allowance Digital Service we've had two business Subject Matter Experts (SME) for the past 12 months, they have been Kathryn Baxendale and myself. Kathryn has been on the service since the very start of discovery working with …
...– solutions that respond to individual insights. User research won’t tell you what to do. You need to work towards solutions using what you’re learning as a guide. Insights aren’t...
