My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …
When we brought the Digital Academy together in February this year, we did some user centred design of the future Academy schedules. The Digital Academy is growing, and the ambition is to run 9 Academies at the same time over …
Today I presented our 2020 vision at the last of the Spring 2015 Sprint DWP events in Leeds Civic Hall. In the presentation I covered the "perfect storm" of pressures and opportunities for the department, and the need for a …
I’m Michelle Dyson, Director in the Business Transformation Group. I’m responsible for wide-ranging aspects of our transformation, including designing what the future DWP is going to look like and how we get there. Why do we have to transform? Because the …
Forty-seven years ago (1968) the Fulton Committee published its report on Civil Service reform. I would never have known this except that a colleague reading a blog I published, ‘Horseholding or Leapfrogging’, sent me the link. The report discussed six …
Happy 1st Birthday, Digital Academy! It’s been a year since we opened the doors of the first Digital Academy in Fulham Jobcentre. Back then, we ran an 8-week course, turning out the first cohort of 12 graduates who then went …
The other week, Nic Harrison talked about “fixin' to get ready” with the momentous task of transforming DWP. So what does getting ready mean? For me, it means two things: Stopping all the horseholding we do Learning how to leapfrog. …
Hi, I’m Kate Bruckshaw and I’m the Product Owner of a digital project to improve the way that people repay money to DWP. I graduated from the Digital Academy in July 2014. We’re transforming the way we operate to create automated, …
Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …
I’m Fiona Speirs, the Head of User Research in DWP. My aim is to embed the need to design all our digital services around our users. To do this, I’m building a User Research team in DWP. The User Research …
