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Learning through prototyping: tools for Universal Credit claimants

Posted by: and , Posted on: - Categories: Universal Credit

We’ve been looking at some new ways of helping claimants and our operational staff to visualise looking for work in new ways. There are lots of variables to take into account when finding work. Things like: • understanding the type of …

Universal Credit Digital Service: building new skills

Posted by: , Posted on: - Categories: Agile development, Software Development, Technical Architecture, Universal Credit

The Universal Credit Digital Service is helping build new skills, both for the claimants using it, and for the technical team building it. Universal Credit Digital Service video transcript Rob Thompson, Universal Credit Digital Service “UC digital is a flagship project, …

Why testing early and failing fast is no bad thing

I was very excited just before Christmas when the DWP Secure Communications team headed out into the big world to test our authentication service with real General Practitioners (GPs). Our team is currently working hard to get our service into Private …

How we are treating online forms as services with user needs

Posted by: , Posted on: - Categories: Business Transformation, Service Manager
Zoe Gould, Service Manager

When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …