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Services in beta: show the thing

At a recent Sprint DWP event for colleagues in the Business Transformation Group (BTG) our breakout sessions were dedicated to showing the thing. We showed four of our digital services that are in beta. The Secure Communications service authenticates third …

We need to talk about...designing difficult conversations in services

Posted by: and , Posted on: - Categories: Business Transformation Group
A screen from the PIP prototype showing how tick boxes help users describe their individual condition

As the Content Designer and User Researcher working on the Personal Independence Payment (PIP) service - a benefit for people affected by a disability or long-term condition - we discovered early on that users want to tell their own story. …

Our take on race and gender diversity at conferences and events

Posted by: , Posted on: - Categories: Business Transformation, Diversity
Colleagues on stage at a recent event

We read Stephen Foreshew-Cain’s blog about GDS and gender diversity at conferences and events and we cheered, loudly. The Engage team in the DWP Business Transformation Group designs and runs all of our external and internal engagement activities. Conferences and …

How social media can help DWP deliver our 2020 vision

Kailesh Sudra (centre) and Samiah Javaid (left) from BTG's social Media team at a recent event

I’m writing this blog on my phone - these days, that’s not unusual. Most people are familiar with how the internet and the development of smartphones have revolutionised how we live our lives and the way we work. And DWP …