Building good services calls for people who see things from many perspectives, especially those of our customers.
"The thing is, it depends." This was the phrase that was on everyone’s lips at the recent (and first) Service Manager Digital Academy. One of the best things about the course was meeting Service Managers from across Government. As we …
The Digital Academy offers a fantastic opportunity to change the way DWP delivers services to the public.
The Personal Independence Payment (PIP) digital claim went into private beta on 6 October. Although we’re not taking real claims yet, it means that some potential users can see what we’ve been building.
How Agile has made a big impact in DWP Technology
In the past 2 months, DWP have delivered an Open Source, Drupal-based collaboration platform from scratch.
Working on the wider use of Real Time Earnings data has given me a unique opportunity to learn new skills.
Hi, my name is Hayley Goldthorpe and I've just joined DWP as a Business Analyst (BA). During my first week at DWP I had the opportunity to attend the BA Academy in Leeds. This gave me the perfect opportunity to …
The whole purpose of my team is to find ways to exploit emerging technology to help DWP do things better, faster, more efficiently.
My name is Simon and I’m the user researcher on the Digital Personal Independence Payment Claim. We’re developing the new service, researching and testing with users as we go. I’m writing this blog to try to reach as many people as I can …