GOV.UK
An experience in business analysis
An experience in business analysis
Find out why Zubair wanted to gain experience working with us on a project to develop his business analyst skills.
10k and counting
Last week the new Carer's Allowance Digital Service took its ten-thousandth new claim. Feedback from service users continues to provide pointers on how we can improve the experience and make the process more efficient. Our Google Analytics installation is generating …
Live and kicking
The public beta of the Carer’s Allowance service went live this week. The service helps people claim money for giving care to those who need it most. It’s been quite a journey, but I’m very proud of the service - …
Hands on with the new Carer's Allowance digital service
I have been involved in the development of the new Carer's Allowance Digital Service since September 2012 right through from Discovery into Alpha and then Beta. I have in the past worked with many 'old' style DWP Projects where requirements …
100 second interview: Pete Desmond
Pete Desmond is a DWP Digital Service Manager. In this 100 second interview he talks about his role, the challenges DWP has faced and the opportunities that have emerged during the development of the Carer's Allowance digital claim service.
Digital strategy for DWP
Before Christmas we published our departmental Digital Strategy. In it, we set out how we’re going to deliver high-quality digital services that people will want to use, and how we’ll support our customers to use them. We’re starting with three …
Carer's Allowance - the journey so far
Getting to this point has been both interesting and challenging. We began in May 2012 with initial investigations to find a DWP service that could be redeveloped using techniques true to the original Agile Manifesto. After lots of discussions, telephone calls …