GOV.UK
We’ve signed up to the Tech Talent Charter
We’ve signed up to the Tech Talent Charter
We’re pledging to do better to reflect the diversity of the population in our tech workforce, find out how.
Find Share Connect
We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …
My Digital Journey
I LOVE innovation because of all those fantastic things that can really improve our lives. As a traveller, my smartphone brings me internet, email, calendar, photos and best of all face to face contact with my nearest and dearest. These …
Creating a DWP Business Design and Transformation Community
Now that DWP has defined what business and digital transformation means for the department, we're fully focused on developing some of the things we need to make it happen. One of the important building blocks is a business design, made …
How we're using principles to guide our transformation journey
In my last blog I wrote about Business Transformation in DWP. We are leading a step change in the way that the whole of DWP operates. That means delivering the policy intent and the service citizens expect from government, in …
Improving the Carer’s Allowance guide
Back in December, Amy wrote on the GDS design notes blog about start pages within guides: Lots of users navigate to start pages for services through content on GOV.UK, which means start pages repeat information they may already have read …
How are you building digital capability at DWP?
At the recent Civil Service Live events we had lots of people coming to our stand wanting to find out more about the DWP Digital Academy and how we are building digital capability within DWP. In the spirit of “showing …
You can teach an old dog new tricks
During my time at DWP - a tad shy of three decades - I’ve seen a fair amount of change. In that time I’ve seen huge transformations in the way DWP customers apply for benefits and the impact of how …
What is Digital Transformation? The view from DWP
In his recent blog, Andrew Dennehy-Neil talked about what digital means for us at DWP as we change the way we work to build digital services with user needs at their heart. DWP is a large and diverse organisation (of …
User needs take the lead
I’m sitting in a near pitch black room with only the glare of two monitors and a window into the adjacent room. In it sits a Government Digital Service (GDS) researcher and a member of the public. As I watch …
Building better services...
It’s a great time to be working at the Department for Work and Pensions. We are changing the way we work to make sure that we build digital services which have users at their heart and in a way that …