The Universal Credit Digital Service is helping build new skills, both for the claimants using it, and for the technical team building it. Universal Credit Digital Service video transcript Rob Thompson, Universal Credit Digital Service “UC digital is a flagship project, …
I was very excited just before Christmas when the DWP Secure Communications team headed out into the big world to test our authentication service with real General Practitioners (GPs). Our team is currently working hard to get our service into Private …
Data scientists have been called the rockstars of the corporate wold. Resident DWP rockstar and data scientist Charlie Boundy unlocks the potential and challenges of Big Data in the public sector.
When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …
Business transformation is about having a vision and making sure everyone is working towards it. Digital has a big role to play in transformation, but it's not the only answer. Chris and Michala, Product Owners at DWP, explain how user …
The chance to learn and earn was a winning combination for 4 DWP apprentices working in the Technology and Business Transformation teams.
Talking to customers about what they need from a service? That’s the Agile way of working, and I’m now a total convert. I’m part of the team looking at transforming the Budgeting Loan from a paper-based application into a digital …
Behind all the DWP digital solutions for the citizen is an army of technical experts making sure the systems in the background keep running smoothly.
We’ve been transforming the current paper-based Budgeting Loan Application process. It currently takes, on average, 22 days to apply and receive the payment. In designing the new service, we’ve challenged ourselves about the questions we need to ask our users. …
As we’ve said at our recent transformation events, business transformation is about having a vision and making sure everyone is working towards it. Transforming government is no different. At DWP we have continued to deliver our major welfare reform agenda, but …
