Head of User Support Services, Sue Griffin reflects on our commitment to diversity, equity and inclusion and how we are creating inclusive communities.
This week in DWP we've highlighted the work of user researchers with a series of tweets and links @DigitalDWP explaining how - and why - we put user needs first when developing digital services. We've shared top user research tips, talked …
As the father of two daughters, and the executive sponsor for the gender strand of DWPs Diversity and Equality programme, I'm passionate about making a difference to diversity, and I'm a huge supporter of International Women’s Day.
The transformational challenge in creating a digital workplace that really works in 850 sites, for over 80,000 people around the country is huge.
Every year millions of taxpayers rush at the last minute to file their tax returns before the January 31 deadline. David Hargreaves from DWP Technology explains the scale of the technical systems challenge involved in handling this huge surge in …
I’ve recently taken on the role of building project delivery and digital capability in the Business Transformation Group in DWP. I’m also a Programme Director for the Fraud, Error and Debt programme. We have several projects in private beta right …
We’ve been looking at some new ways of helping claimants and our operational staff to visualise looking for work in new ways. There are lots of variables to take into account when finding work. Things like: • understanding the type of …
The Universal Credit Digital Service is helping build new skills, both for the claimants using it, and for the technical team building it. Universal Credit Digital Service video transcript Rob Thompson, Universal Credit Digital Service “UC digital is a flagship project, …
I was very excited just before Christmas when the DWP Secure Communications team headed out into the big world to test our authentication service with real General Practitioners (GPs). Our team is currently working hard to get our service into Private …
Data scientists have been called the rockstars of the corporate wold. Resident DWP rockstar and data scientist Charlie Boundy unlocks the potential and challenges of Big Data in the public sector.
When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …
