DWP

What we learned from a week-long design sprint

Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …

Universal Credit Digital Service: building new skills

The Universal Credit Digital Service is helping build new skills, both for the claimants using it, and for the technical team building it. Universal Credit Digital Service video transcript Rob Thompson, Universal Credit Digital Service “UC digital is a flagship project, …

Tunnelling forward via DWP's Service Design Forum

My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …