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What we learned from a week-long design sprint

Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …

Universal Credit Digital Service: building new skills

Posted by: , Posted on: - Categories: Agile development, Software Development, Technical Architecture, Universal Credit

The Universal Credit Digital Service is helping build new skills, both for the claimants using it, and for the technical team building it. Universal Credit Digital Service video transcript Rob Thompson, Universal Credit Digital Service “UC digital is a flagship project, …

Tunnelling forward via DWP's Service Design Forum

My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …

DWP Digital Academy: our 100th student graduates

Posted by: , Posted on: - Categories: Business Transformation Team, DWP Digital Academy, DWP Digital Strategy

The first DWP Digital Academy in Fulham opened for business on 24 February 2014. It was set up to help us increase our capacity and grow more of our own digital capability across DWP. This week we reached an important milestone as our 100th …

How we're building our Business Design skills at DWP

Posted by: , Posted on: - Categories: Business Design, Business Transformation Team, DWP Digital Capability Building
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It has been about 6 months since we started to build the Business Design community at DWP. Some of our community are already finding that being able to operate in these roles is a great way  to develop their career.  When we set up …