We had a fantastic day at the #nextsprint. 500 thought leaders, innovators, partners and prospective colleagues competed for 250 places to attend. We started and ended with a standing audience as the next generation of digital technologists explored service design, …
I’m Sophie Lambert and I’m the user researcher on the Secure Communications service. It’s my job to try to work out what we can do to make some of our most vulnerable users’ lives a little bit easier. People who …
After calling out the merits of hack days in my blog Collaborating across government: let’s hack, I must admit to feeling a little nervous on the day of the hack itself. We’d persuaded 40 people from across government to join …
How many people paid into a work pension so long ago they can’t remember anything about it? Finding a lost pension is a difficult and time-consuming task, one that’s been a big problem for the Pensions Service. In DWP Technology, …
Although I’ve been told previously that people who have grown up using British Sign Language (BSL) as their first language would struggle with English I hadn’t seen it so strikingly as I did in a user research session at East …
We know our future is in the hands of our young people, so here in DWP Technology we understand how important it is to educate children, and teach them about IT. DWP is part of the Tech Partnership, a network …
Carer’s Allowance Digital Service achieved live accreditation from Government Digital Services (GDS) in November 2014 - but this was just the start. Since then we have delivered major changes and new features all based on extensive user research and testing. …
How many people can say they truly love their job? As Head of Technology for Fraud, Error and Debt at DWP, I count myself among those lucky few. That might sound surprising – on the surface, working in technology as …
I'm Lorraine Hennessy, part of the team working to transform the way we work across the Strategy, Policy and Analysis Group (SPAG) at the Department for Work and Pensions (DWP). We’ve just finished a great three-day design sprint with BTG …
We are really changing the way we work in government IT, moving from outsourced to insourced and jumping generations of technology so we are at the leading-edge of the industry. It’s an exciting and dynamic way of working and we’ve …
