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Why are a million digital techies interested in DWP?

Posted by: , Posted on: - Categories: DWP Technology, innovation, The Next Sprint, Thought leadership

We had a fantastic day at the #nextsprint. 500 thought leaders, innovators, partners and prospective colleagues competed for 250 places to attend. We started and ended with a standing audience as the next generation of digital technologists explored service design, …

How Technology is helping people to trace lost pensions

How many people paid into a work pension so long ago they can’t remember anything about it? Finding a lost pension is a difficult and time-consuming task, one that’s been a big problem for the Pensions Service. In DWP Technology, …

Designing for deaf people when English is the second language

Posted by: , Posted on: - Categories: Business Transformation, Business Transformation Group, Content Designer

Although I’ve been told previously that people who have grown up using British Sign Language (BSL) as their first language would struggle with English I hadn’t seen it so strikingly as I did in a user research session at East …

A live service is not the end of the story

Posted by: , Posted on: - Categories: Business Transformation Group, Carer's Allowance Digital Service
The 'Check Your Answers' feature on Carer's Allowance Digital Service

Carer’s Allowance Digital Service achieved live accreditation from Government Digital Services (GDS) in November 2014 - but this was just the start. Since then we have delivered major changes and new features all based on extensive user research and testing. …