My name is Simon and I’m the user researcher on the Personal Independence Payment (PIP) Digital project. It’s my job to make sure the team is fully aware and appreciative of who our users are. As Leisa Reichelt wrote recently: “You …
About a year ago DWP established a set of Guiding Principles to drive our business transformation. More recently, we shared our vision of how DWP will operate in 2020. We are now working through the details and putting some of …
The latest round of user research for the Access to Work team takes us to the heart of the BBC at the Broadcast Centre in White City, London. The thought of visiting the BBC, for me at least, conjures up …
The Secure Communications team recently passed their GDS Alpha review to move into Beta. Product Owner Rachel Woods reflects on the review and offers some insider knowledge on the experience. There's a phrase often used in the legal world: "if …
This week Digital DWP is sponsoring Leeds GovJam 2015. GovJam is a global event. It’s for anyone and everyone with an interest in public services and making them better. We think this event is a good fit for us. I …
...sailing! If everyone loves your idea, then you should worry it’s not forward-thinking enough. The picture Last summer we created a picture and a video to explain our transformation journey....
I’m Michelle Dyson, Director in the Business Transformation Group. I’m responsible for wide-ranging aspects of our transformation, including designing what the future DWP is going to look like and how we get there. Why do we have to transform? Because the …
Happy 1st Birthday, Digital Academy! It’s been a year since we opened the doors of the first Digital Academy in Fulham Jobcentre. Back then, we ran an 8-week course, turning out the first cohort of 12 graduates who then went …
The other week, Nic Harrison talked about “fixin' to get ready” with the momentous task of transforming DWP. So what does getting ready mean? For me, it means two things: Stopping all the horseholding we do Learning how to leapfrog. …
...and social media at the As One DWP conference Digital Transformation in government Government Digital Service (GDS) is leading the digital transformation of government, and was established to make sure...
