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How user research is shaping the Pensions Tracing Service

Prototype digital Pensions Tracing Service

In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …

Building digital services the agile way: a developer's view

Phil Mawson, Senior Developer, DWP

I’m a senior developer in the Secure Communications team in DWP. When I started my career back in the 1980s, developers were often stuck in a room coding all day long, only interacting with other IT managers and developers. Communication …