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Our successful GDS Alpha Review - what I learned

The Secure Communications team recently passed their GDS Alpha review to move into Beta. Product Owner Rachel Woods reflects on the review and offers some insider knowledge on the experience. There's a phrase often used in the legal world: "if …

Carer’s Allowance – pleased to say it’s not perfect. It can be improved

Posted by: , Posted on: - Categories: Carer's Allowance Digital Service

“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …

A review of the first cross-government Digital Academy

Posted by: and , Posted on: - Categories: DWP Digital Academy, DWP Digital Capability Building

Sommer and Sandra are graduates of the first cross-government Digital Academy. It was held in February this year, shortly before the Digital Academy celebrated its first birthday. Sandra works in the Legal Aid Agency; and Sommer within the NHS Health …

Tunnelling forward via DWP's Service Design Forum

My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …