Designing for deaf people when English is the second language

Posted by: , Posted on: - Categories: Business Transformation, Business Transformation Group, Content Designer

Although I’ve been told previously that people who have grown up using British Sign Language (BSL) as their first language would struggle with English I hadn’t seen it so strikingly as I did in a user research session at East …

A live service is not the end of the story

Posted by: , Posted on: - Categories: Business Transformation Group, Carer's Allowance Digital Service
The 'Check Your Answers' feature on Carer's Allowance Digital Service

Carer’s Allowance Digital Service achieved live accreditation from Government Digital Services (GDS) in November 2014 - but this was just the start. Since then we have delivered major changes and new features all based on extensive user research and testing. …

Jamming with Lego, not guitars: My experience of GovJam 2016

When the invite to Leeds GovJam landed in my inbox, I was intrigued but unsure what to expect. A quick google search was it all it took to realise GovJam was definitely worthwhile - a global event which brings together …