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Building digital services the agile way: a developer's view

Phil Mawson, Senior Developer, DWP

I’m a senior developer in the Secure Communications team in DWP. When I started my career back in the 1980s, developers were often stuck in a room coding all day long, only interacting with other IT managers and developers. Communication …

Carer’s Allowance – pleased to say it’s not perfect. It can be improved

Posted by: , Posted on: - Categories: Carer's Allowance Digital Service

“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …

Alpha: benefit repayments made easier (and simpler and faster)

Posted by: , Posted on: - Categories: Benefit repayment service, Product Development, Transformation, User research

Hi, I’m Kate Bruckshaw and I’m the Product Owner of a digital project to improve the way that people repay money to DWP. I graduated from the Digital Academy in July 2014. We’re transforming the way we operate to create automated, …