I’m a senior developer in the Secure Communications team in DWP. When I started my career back in the 1980s, developers were often stuck in a room coding all day long, only interacting with other IT managers and developers. Communication …
I'm Steve Bruce, one of the Delivery Managers in the DWP Transformation Hub in Leeds. I joined DWP in September last year as a delivery manager and, with my background in managing a digital portfolio, I soon found myself being …
I’m halfway through a 12-week Junior WebOps training program in DWP. It covers topics and skills that are essential to creating and maintaining user-centred digital services at DWP. I’ve completed another block and gained another huge stack of knowledge. It’s …
I am one of six people who were recently selected for the first ever DWP Junior WebOps training program. The program was specifically created for DWP by external IT training provider QA Training with input from the DWP WebOps team. …
“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …
Hi, I’m Kate Bruckshaw and I’m the Product Owner of a digital project to improve the way that people repay money to DWP. I graduated from the Digital Academy in July 2014. We’re transforming the way we operate to create automated, …
I’m Fiona Speirs, the Head of User Research in DWP. My aim is to embed the need to design all our digital services around our users. To do this, I’m building a User Research team in DWP. The User Research …
Back in December, I blogged about my first experience of an agile Discovery. We were discovering how we can improve the way we attract people to apply for digital and technology roles in DWP. Since then, we’ve launched a public …
At the start of a project in ‘Discovery’ your team’s job is to learn as much as possible about what your users need to do. Your goal is to understand the user needs for the service before you start to …
As part of our digital transformation we’re looking for people to work with us in new digital design roles. Our aim is to build DWP digital services for GOV.UK that are so good, people prefer to use them over the …
