In DWP we regularly ask our customers about their experience of dealing with us and whether they are satisfied with the service they received. This feedback is one way we can identify whether the services we offer can be improved. However, simply …
A career in technology is not something I planned from an early age. In fact, I initially got into web development because I wanted to build a website to advertise my guitar tutoring business and didn’t want to pay somebody …
To complement our blog series on the Junior WebOps training programme, I wanted to share what those of us with a little more experience in the WebOps team get up to day-to-day.
I’ve never known a more exciting time to be working in DWP Technology. When I first started working with DWP most of our IT development thinking and work was done in-house, but over the recent past most of it has been done …
...more in Ana’s blog post Helping people with court fees. To finish the day we had a guest speaker, Adrian McEwen, co-founder of DoESLiverpool, a community of makers, entrepreneurs and...
In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …
Often the people who need to use government services the most are those who find it the hardest to do so. They don’t want to interact with us - they have to. I’m a Content Designer with the team building …
I’m a senior developer in the Secure Communications team in DWP. When I started my career back in the 1980s, developers were often stuck in a room coding all day long, only interacting with other IT managers and developers. Communication …
I'm Steve Bruce, one of the Delivery Managers in the DWP Transformation Hub in Leeds. I joined DWP in September last year as a delivery manager and, with my background in managing a digital portfolio, I soon found myself being …
My name is Simon and I’m the user researcher on the Personal Independence Payment (PIP) Digital project. It’s my job to make sure the team is fully aware and appreciative of who our users are. As Leisa Reichelt wrote recently: “You …
