Life in the WebOps team
To complement our blog series on the Junior WebOps training programme, I wanted to share what those of us with a little more experience in the WebOps team get up to day-to-day.
Building our own future
I’ve never known a more exciting time to be working in DWP Technology. When I first started working with DWP most of our IT development thinking and work was done in-house, but over the recent past most of it has been done …
Cross Government Design Meeting visits Leeds
...for the design community in Government. Get involved If you’re a designer already working in Government, get involved. Your design community really does need you. Cross Government Design meetings happen...
How user research is shaping the Pensions Tracing Service
Posted by:
Anna Khoury, user researcher, DWP Digital, Posted on:
-
Categories:
DWP Digital Capability Building, User research
In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …
User research with people who are deafblind: it makes Sense
Posted by:
Joanne Schofield, Posted on:
-
Categories:
DWP Digital Capability Building, User research
Often the people who need to use government services the most are those who find it the hardest to do so. They don’t want to interact with us - they have to. I’m a Content Designer with the team building …
Building digital services the agile way: a developer's view
Posted by:
Phil Mawson, Posted on:
-
Categories:
Business Transformation Group, DWP Digital Capability Building, Secure Communications Project
I’m a senior developer in the Secure Communications team in DWP. When I started my career back in the 1980s, developers were often stuck in a room coding all day long, only interacting with other IT managers and developers. Communication …
So what does a Delivery Manager actually do...?
Posted by:
Steve Bruce, Posted on:
-
Categories:
Business Transformation, Delivery Manager, Digital DWP jobs
I'm Steve Bruce, one of the Delivery Managers in the DWP Transformation Hub in Leeds. I joined DWP in September last year as a delivery manager and, with my background in managing a digital portfolio, I soon found myself being …
You are not your user and you do not live their life
My name is Simon and I’m the user researcher on the Personal Independence Payment (PIP) Digital project. It’s my job to make sure the team is fully aware and appreciative of who our users are. As Leisa Reichelt wrote recently: “You …
Are you just playing at digital transformation?
About a year ago DWP established a set of Guiding Principles to drive our business transformation. More recently, we shared our vision of how DWP will operate in 2020. We are now working through the details and putting some of …
London calling - user research at the BBC
Posted by:
Mark Lambert, User Researcher, Posted on:
-
Categories:
Business Transformation, User research
The latest round of user research for the Access to Work team takes us to the heart of the BBC at the Broadcast Centre in White City, London. The thought of visiting the BBC, for me at least, conjures up …