We had a lot of interest in our blog about building our Business Design skills at DWP. We’ve recognised that working towards a joined-up business design – a clear description of our future customer proposition and the way we’ll organise …
It has been about 6 months since we started to build the Business Design community at DWP. Some of our community are already finding that being able to operate in these roles is a great way to develop their career. When we set up …
“I have a dream” a man once said. He went on to describe exactly what that dream was. His articulation was so successful that many of those listening heard a call to arms and understood that it was the start …
We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …
Now that DWP has defined what business and digital transformation means for the department, we're fully focused on developing some of the things we need to make it happen. One of the important building blocks is a business design, made …
During my time at DWP - a tad shy of three decades - I’ve seen a fair amount of change. In that time I’ve seen huge transformations in the way DWP customers apply for benefits and the impact of how …
Its been a busy few weeks since our last update. Some of us have started on a new project, we've delivered a presentation to a conference of 400 people whilst still continuing on the journey of building our capability. Shortly …
There is no shortage of hype around digital transformation but never has the mantra: ‘innovate or die’ been more true. There are some who see technology and the internet as disruptive, forcing organisations to break with the past and re-engineer …
In January we completed an introductory training course in programming. The trainees - Ian Tidmarsh, Nathalie Harrold, Mike Morris, Adrian Stone, Donna Kirk and Paul Anderson (all from IT Project Directory) - now have an understanding of the fundamentals and …
DWP as an organisation is working to develop its digital capability and we're a small group within the department that's getting really hands-on to develop the skills and experience we'll need to make the next generation of DWP's digital services. …
