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How we’re keeping DWP’s business transformation on track

Business Design Authority

As we’ve said at our recent transformation events, business transformation is about having a vision and making sure everyone is working towards it. Transforming government is no different. At DWP we have continued to deliver our major welfare reform agenda, but …

A review of the first cross-government Digital Academy

Posted by: and , Posted on: - Categories: DWP Digital Academy, DWP Digital Capability Building

Sommer and Sandra are graduates of the first cross-government Digital Academy. It was held in February this year, shortly before the Digital Academy celebrated its first birthday. Sandra works in the Legal Aid Agency; and Sommer within the NHS Health …

Digital Academy: Capturing user feedback

Posted by: , Posted on: - Categories: DWP Digital Academy, DWP Digital Capability Building, User research

Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …