As the Content Designer and User Researcher working on the Personal Independence Payment (PIP) service - a benefit for people affected by a disability or long-term condition - we discovered early on that users want to tell their own story. …
A technical architect is a little like a sound engineer at a mixing desk in a studio with a number of sliders on it, trying to find the optimum mix.
We read Stephen Foreshew-Cain’s blog about GDS and gender diversity at conferences and events and we cheered, loudly. The Engage team in the DWP Business Transformation Group designs and runs all of our external and internal engagement activities. Conferences and …
I’m writing this blog on my phone - these days, that’s not unusual. Most people are familiar with how the internet and the development of smartphones have revolutionised how we live our lives and the way we work. And DWP …
This week in DWP we've highlighted the work of user researchers with a series of tweets and links @DigitalDWP explaining how - and why - we put user needs first when developing digital services. We've shared top user research tips, talked …
As the father of two daughters, and the executive sponsor for the gender strand of DWPs Diversity and Equality programme, I'm passionate about making a difference to diversity, and I'm a huge supporter of International Women’s Day.
The transformational challenge in creating a digital workplace that really works in 850 sites, for over 80,000 people around the country is huge.
Every year millions of taxpayers rush at the last minute to file their tax returns before the January 31 deadline. David Hargreaves from DWP Technology explains the scale of the technical systems challenge involved in handling this huge surge in …
I’ve recently taken on the role of building project delivery and digital capability in the Business Transformation Group in DWP. I’m also a Programme Director for the Fraud, Error and Debt programme. We have several projects in private beta right …
We’ve been looking at some new ways of helping claimants and our operational staff to visualise looking for work in new ways. There are lots of variables to take into account when finding work. Things like: • understanding the type of …
