Harnessing the potential from digital disruption
The internet continues to churn out disruptive technology at an ever-increasing pace. This presents both tremendous opportunities and serious challenges.
We need to talk about...designing difficult conversations in services
As the Content Designer and User Researcher working on the Personal Independence Payment (PIP) service - a benefit for people affected by a disability or long-term condition - we discovered early on that users want to tell their own story. …
Anatomy of a technical architect
Posted by:
David Blair, Posted on:
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Categories:
Enterprise Architecture, Enterprise Infrastructure, not just for boys, Technical Architecture
A technical architect is a little like a sound engineer at a mixing desk in a studio with a number of sliders on it, trying to find the optimum mix.
Our take on race and gender diversity at conferences and events
We read Stephen Foreshew-Cain’s blog about GDS and gender diversity at conferences and events and we cheered, loudly. The Engage team in the DWP Business Transformation Group designs and runs all of our external and internal engagement activities. Conferences and …
How social media can help DWP deliver our 2020 vision
Posted by:
Paul Brogden, Posted on:
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Categories:
Business Transformation Group, Business Transformation Team, DWP Digital Capability Building, Social Media
I’m writing this blog on my phone - these days, that’s not unusual. Most people are familiar with how the internet and the development of smartphones have revolutionised how we live our lives and the way we work. And DWP …
#UserResearchWeek @DigitalDWP
Posted by:
Sophie Boyd, Posted on:
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Categories:
DWP Digital Capability Building, Social Media, User research
This week in DWP we've highlighted the work of user researchers with a series of tweets and links @DigitalDWP explaining how - and why - we put user needs first when developing digital services. We've shared top user research tips, talked …
Celebrating International Women's Day
Posted by:
Mayank Prakash, Posted on:
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Categories:
Diversity, International Women's Day, not just for boys
As the father of two daughters, and the executive sponsor for the gender strand of DWPs Diversity and Equality programme, I'm passionate about making a difference to diversity, and I'm a huge supporter of International Women’s Day.
Technical support on an industrial scale
Posted by:
Kenny Robertson, Posted on:
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Categories:
Collaboration tools, DWP Technology, End user computing support, Enterprise Infrastructure, Technology Platforms
The transformational challenge in creating a digital workplace that really works in 850 sites, for over 80,000 people around the country is huge.
Managing the self assessment tsunami
Every year millions of taxpayers rush at the last minute to file their tax returns before the January 31 deadline. David Hargreaves from DWP Technology explains the scale of the technical systems challenge involved in handling this huge surge in …
Transforming capability
Posted by:
Joanne Bradshaw, Posted on:
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Categories:
Business Transformation Group, DWP Digital Academy, DWP Digital Capability Building
I’ve recently taken on the role of building project delivery and digital capability in the Business Transformation Group in DWP. I’m also a Programme Director for the Fraud, Error and Debt programme. We have several projects in private beta right …