Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …
I’m Fiona Speirs, the Head of User Research in DWP. My aim is to embed the need to design all our digital services around our users. To do this, I’m building a User Research team in DWP. The User Research …
I’m Ryan Mallinson and I’ve been part of the DWP Digital Academy team for 18 months. I joined the team shortly before we welcomed the first Digital Academy in Leeds. The aim of the Digital Academy is to grow digital …
We’re boosting our digital capability in our Cyber Intelligence Response Centre (D-CIRC), to ensure we have intelligence-led cyber security for our online services to operate effectively and safely. We’re working with Government and private sector partners to build and mature …
...these throughout our design, so that they become part of the fabric of how we do things at DWP: Secure self-service wherever possible – our ability to create simple, secure...
Back in December, I blogged about my first experience of an agile Discovery. We were discovering how we can improve the way we attract people to apply for digital and technology roles in DWP. Since then, we’ve launched a public …
I’m Nic Harrison, the Director of Enabling Digital Delivery, part of DWP’s Business Transformation Group. I’ve been with the department for a year, working with Kevin Cunnington to put in place the organisation and plans needed to deliver a once in …
...empathy to create products that people love’: “Your job is to help your team ship the right product to your users. Your job is to figure out who your users...
Hello. My name is Mayank Prakash and I'm the Director General, Digital Technology at the Department for Work and Pensions. I started at DWP back in November, and so far it’s been a hugely exciting introduction to the world of …
...explaining benefit entitlement to writing clear and concise content that helps people use our digital services. Content Designers are as comfortable writing long-form as they are labelling individual form fields....
