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Digital transformation

Collaborating to develop services that are easier and faster for our users

The Send Your Fit Note service screenshot telling a user their application has been received and what happens next in the process

DWP Digital’s Send your fit note service aims to make it easier for users to send DWP information about when they are unable to work.

Members of the Send your fit note team talk about how they collaborated with users and DWP colleagues to develop the service.

Collaborating across government – and the private sector – at Transforming Together

Kevin Cunnington from GDS addresses delegates during Transforming Together

Together with other departments from across government DWP recently attended the Transforming Together event in London.

How mission statements can help product managers across government

Rachel Woods, product owner, DWP Digital

I’m Rachel Woods, a senior product owner at DWP Digital. At the recent cross-government event for product managers in Leeds (hosted by HMRC) I was asked to talk about mission statements.

Helping citizens choose how their data can work for them

Adrian Atley and Alice Carter at a kanban

I’m Adrian Atley, an Enterprise Service Architect in DWP Digital. Across government large amounts of data are created, securely stored and processed. However there is currently a lot of duplication across services and organisations, even where those services share the …

What we learned from a week-long design sprint

Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …