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Digital transformation

Discovering ways to deliver a digital service

The ‘Apply for a National Insurance number’ (NINO) service is looking at ways to deliver a digital service to improve the current manual, paper and face–to-face process. Find out how the team are discovering challenges and working on potential solutions.

Rising to the challenge of our transformation

Simon McKinnon addresses colleagues during a stand-up at DWP Digital

On the eve of a series of conferences for DWP Digital colleagues, Interim Chief Digital and Information Officer Simon McKinnon explains how he wants to increase the pace and scale of our transformation.

Collaborating to develop services that are easier and faster for our users

The Send Your Fit Note service screenshot telling a user their application has been received and what happens next in the process

DWP Digital’s Send your fit note service aims to make it easier for users to send DWP information about when they are unable to work.

Members of the Send your fit note team talk about how they collaborated with users and DWP colleagues to develop the service.

Collaborating across government – and the private sector – at Transforming Together

Kevin Cunnington from GDS addresses delegates during Transforming Together

Together with other departments from across government DWP recently attended the Transforming Together event in London.