All of our services have to go through a Government Digital Services assessment before going live, but what's this experience like? User researcher Garrett Stettler talks us through his first assessment, which had to be conducted remotely during lockdown.
What role does analytics play in improving our digital services? Digital Performance Analyst Jenny Murray talks through her role in preparing the New Style Jobseeker's Allowance service for assessment.
Three of our latest cohort of Digital Voices members talk about their experiences during COVID-19, which have included deployment to other areas of the business and balancing work with the demands of home schooling.
Two recent recruits to the DWP Digital user research community talk about their reasons for joining the department, and their experiences so far.
How user research and content design worked to improve the live pension service Check your State Pension
Voluntary service Tell Us Once has been nominated for multiple awards and recently achieved 100% population coverage across England, Scotland and Wales. Here, two of the team behind the service describe exactly how this innovative service works and what they're looking to achieve in the future.
Product Manager Lisa Payne explains how her team worked to make applications for Pension Credit available online during the COVID-19 pandemic, a service that could help to save time and assist some of our most vulnerable citizens.
Being inclusive is a really big part of any network, so celebrating Pride month this year has been a challenge. Read some of the ways Oliver and Rachel took part in online events to enable our LGBT+ networks to come together.
DWP Digital's Head of Integration, Jacqui Leggetter explains how DWP has used APIs to support citizens and colleagues during the COVID-19 pandemic.
Find out how Angela found a better work-life balance when she moved her career to DWP Digital.
